Terms and conditions

Website terms of use

By accessing this site, you signify your acceptance to the terms and conditions listed below.


London Bioidentical Hormones has made all reasonable efforts to ensure that the contents of this website are true and accurate in all material respects. London Bioidentical Hormones shall not be liable for any loss or damage howsoever arising in connection with the content of the website. London Bioidentical Hormones does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.

Whilst London Bioidentical Hormones makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.

Users are recommended to take appropriate safeguards before downloading information from this website.

The information contained on the website has been prepared for general guidance only; it does not constitute professional medical advice. Users should contact London Bioidentical Hormones directly for advice concerning specific matters before making any decision.

The website contains hypertext links to third party websites. London Bioidentical Hormones cannot provide any warranty (express or implied) as to the accuracy or source of information contained on these websites. Hypertext links from London Bioidentical Hormones website to third party websites do not constitute any endorsement of these third party organisations.

Conditions of use

Due to the changing nature of laws, regulations and the content of this website, please ensure that you regularly review all disclaimer and data protection statements posted on this site. Your continued usage of this website will be considered acceptance of any changes made.


The content of this site belongs to London Bioidentical Hormones. No part of its content or images may be used without express written permission from London Bioidentical Hormones’s Marketing Department.

Data protection

London Bioidentical Hormones strives to comply with the terms of the Data Protection Act 1998 and medical confidentiality guidelines.

If you have any concerns about data protection at London Bioidentical Hormones or would like further information then please email us at info@londonbioidenticalhormones.com

Data collection and storage

As part of our ongoing service development, we may from time to time send you details about other services. If you do not want to receive such updates please e-mail info@londonbioidenticalhormones.com

Email enquiries

Where you request clinical information from us concerning services at London Bioidentical Hormones this will be transmitted back to your email address unless you explicitly request that we convey it through a different medium e.g. by post. Whilst London Bioidentical Hormones makes every effort to ensure its Internet infrastructure is secure, email is inherently unsafe and the Clinic can take no responsibility for transmitting data electronically.


Please note London Bioidentical hormones respectfully requests that you give at least 48 hours’ notice for any cancellations.

Payments Policy    

All payments for telephone or Skype consultations will be taken three working days in advance over the telephone. (For a Monday appointment, payment will be taken on the Wednesday before). We do not store credit card details nor do we share customer details with any 3rd parties.  If you wish to cancel your appointment, please give at least 2 working days notice or the full charge for the appointment will be incurred. Immediately after each consultation, patients will be emailed their invoice. London Bioidentical Hormones trades for Lolavista Limited.

Data Protection Policy    

All personal and confidential information held by London Bioidentical Hormones is protected in accordance with the requirements of the Data Protection Act 1998.

If you wish to receive a copy of your medical records, please put this request in writing to info@londonbioidenticalhormones.com and we will send you a copy of your records.

Complaints Procedure

London Bioidentical Hormones welcomes all feedback from patients. We feel strongly that opinions expressed about our service are a valuable learning opportunity for us. Please contact Dr Anu Arasu directly by e-mail at info@londonbioidenticalhormones.com marked: 

'For the Attn of Dr Arasu' if you have any comments or complaints regarding any aspect of the service.   

Any complaints will be investigated thoroughly, fairly and quickly to resolve dissatisfaction with the service or treatment.

The information on this site is provided for information only and is not meant to substitute the advice of your own physician or other medical professional.